Anbay INC, doing business as An-Bay (“An-Bay,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the information we obtain from or about you.
This Privacy Policy describes how we collect, use, disclose, retain, and protect Personal Data when you use the An-Bay website, An-Bay mobile applications distributed through Google Play and the Apple App Store, and other An-Bay services (collectively, the “Services”).
This Privacy Policy does not apply to information that we process on behalf of customers under separate business, enterprise, or API agreements. Such information is governed by the applicable customer agreement.
We may receive information from service providers and trusted partners such as authentication providers, payment platforms, fraud-prevention services, security vendors, analytics providers, and other service providers used to operate An-Bay.
We may aggregate or de-identify information for research, analytics, safety, and product-improvement purposes.
An-Bay does not use raw conversation transcripts, diary entries, emotion check-ins, focus areas, or other sensitive wellness information to create individual advertising or marketing profiles.
We may disclose information reasonably necessary to service providers that support An-Bay, including providers of hosting, cloud infrastructure, databases, authentication, artificial-intelligence processing, speech processing, analytics, payment processing, customer support, security, fraud prevention, and push-notification services.
We provide service providers only with information reasonably necessary to perform services on our behalf and require them to protect Personal Data consistent with applicable contractual, privacy, security, and legal requirements and with protections that are the same as or equivalent to those described in this Privacy Policy, as applicable.
When you use an An-Bay mobile application, certain information may be processed by third-party technology providers that support operation of the Services, including cloud hosting, authentication, database, push-notification, artificial-intelligence, speech-processing, analytics, security, and payment-processing providers.
For purchases made through the An-Bay Android application, subscriptions and eligible one-time purchases may be processed through Google Play Billing. Google processes the payment credentials associated with those transactions. An-Bay may receive and retain transaction information necessary to provide purchased Services, maintain subscription entitlements, prevent fraud, and provide customer support. An-Bay does not receive or store your complete payment-card number from Google Play.
For purchases made through the An-Bay iOS application, subscriptions and other eligible purchases are processed through Apple’s App Store and In-App Purchase services. Apple processes the payment credentials associated with those transactions. An-Bay may receive and retain transaction information such as product identifiers, transaction identifiers, subscription status, expiration information, purchase-verification information, and other information necessary to provide purchased Services, maintain subscription entitlements, prevent fraud, and provide customer support. An-Bay does not receive or store your complete payment-card number from Apple.
Where An-Bay permits purchases directly through its website, payment transactions may be processed by third-party payment processors such as Stripe. An-Bay does not store complete payment-card numbers on its own systems.
Personal Data may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable legal requirements.
We may disclose information when reasonably necessary to comply with applicable law, legal process, or lawful governmental requests, or to protect the rights, security, safety, and property of An-Bay, our users, or others.
We may share Personal Data with affiliated entities under common ownership or control where reasonably necessary to operate and support the Services, subject to this Privacy Policy and applicable law.
We retain account, transaction, security, and other Personal Data only for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, prevent fraud, and maintain security.
An-Bay is not designed to retain raw conversation transcripts as permanent chat history. Limited feedback content, structured metrics, categories, preferences, and limited keywords may be retained for functionality, quality, safety, and product-improvement purposes.
Certain transaction, accounting, security, fraud-prevention, dispute, and legal records may be retained after account deletion where required or permitted by applicable law or reasonably necessary for those purposes.
To exercise applicable privacy rights, contact: customer-support@an-bay.com
You may request permanent deletion of your An-Bay account and Personal Data associated with your account.
Account deletion may be initiated through the account deletion functionality provided within the An-Bay mobile applications. An-Bay may require reasonable authentication or identity-verification steps to protect your account and ensure that the deletion request is made by the account owner.
An-Bay also provides an external method for requesting account and associated data deletion through its website or by contacting customer-support@an-bay.com.
When an account deletion request is completed, An-Bay will delete or de-identify Personal Data associated with the account except for information that we are required or permitted to retain for legitimate purposes such as legal compliance, transaction and accounting records, fraud prevention, dispute resolution, security, or enforcement of our agreements.
The Services are not directed to children under 13, and An-Bay does not knowingly collect Personal Data from children under 13.
Users under 18 must have permission from a parent or legal guardian to use the Services where required by applicable law.
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect Personal Data against unauthorized access, disclosure, alteration, loss, or misuse. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
An-Bay does not sell Personal Data.
An-Bay does not use raw conversation transcripts, diary entries, emotion check-ins, focus areas, or other sensitive wellness information for targeted advertising or to create individual advertising profiles.
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. To exercise an applicable privacy right, contact customer-support@an-bay.com.
If you access An-Bay from outside the United States, your information may be processed in the United States and other locations where An-Bay or its service providers operate. Where required by applicable law, An-Bay will use appropriate safeguards for international transfers of Personal Data.
Certain device features require your permission. Depending on the features you use, this may include permission to use the microphone or send notifications. You can manage operating-system permissions through your device settings.
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or privacy practices. Updated versions will be published on this page with an updated “Last Updated” date.
If you have questions, concerns, or privacy requests, contact:
Anbay INC
An-Bay
Boca Raton, Florida, USA
Email: customer-support@an-bay.com